Return Policy

Please note that the return authorization (RMA) must be requested within 10 calendar days from the date of delivery and that the shipping cost will only be refunded if the return is a result of our error.

Please read carefully the Terms & Conditions below to determine whether your return is eligible for a refund:


All returns(*) and exchanges must be requested by e-mail no later than 10 calendar days after receiving the product. The product must be sent back to within 30 days from the date of delivery.

Items on Clearance are not exchangeable or returnable.

RMA (Return Merchandise Authorization)
Contact our Customer Care department through the CONTACT US button to request authorization prior to return.

Or e-mail us from the same confirmation e-mail you received after making your order.
You will be given a Return Authorization Number, which must accompany the item(s) being returned and all the instructions to quickly return the item.
All returned products must be packaged appropriately and must include the RMA number clearly marked on the outside of the package.
We reserve the right to refuse any return that has not been authorized or has been refused by recipients.


Please note that a complete return or exchanges may be asked once and only by following exactly the procedure of returning that the Customer Service gives you by e-mail when you ask for a RMA# A little 15% restocking fee on the entire value of the order (item(s) + shipping) will be applied when returning the goods to us.
The return shipping cost will be paid by only and exclusively when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days.
No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.).

(*) Please note that an exchange/return can be just requested once per order.


Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state with tags before they can be accepted for a total refund. The item must be with all paperworks (this includes warranties and authenticity cards), parts and accessories (including dust bags) to insure full credit. The item/s must be packaged in an appropriate way to prevent any damage. Do not put your shoe box in an envelope (DHL envelope for example) or simply tape up your shoe box and put an address on it. This will destroy the box and thus will not be accepted back by the factory. Please return in a similar sized box if you cannot use the same box you received.

Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on a carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back.
The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in! This is the best packaging to use for returns.
Bags and wallets must have all the tags still attached and have not been used or damaged in any way to receive a refund.
We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can’t accept the return.

You must send your package back with tracking online. Contact us with return tracking number so that we can both monitor return until delivery.

Refund back to your credit card will be given back the same day we receive your return. You will be notified as soon as a refund is issued.